99.99% Uptime Guarantee Graphics

99.99% Uptime Guarantee

The GrandCDN platform was designed with performance and stability in mind. Our system leverages automatic healing and failover in case of server failure using multiple methods of uptime and performance monitoring. On top of that, our team is working around the clock to prevent and minimize any disruptions and provide optimal performance around the globe.

Redundant Infrastructure

By utilizing a redundant architecture and intelligent BGP routing, we achieve automatic failover for our DNS system both in case of a hardware or network outage. We monitor our PoP edge servers in real-time to detect any network problems or performance degeneration and intelligently route around them.

GrandCDN Redundant System

Outage Credits

In the event of monthly availability falling below our guarantees, your account will be eligible for SLA credits based on your monthly usage.

Monthly Availability Outage Time Credit Amount
99.98% 10 – 59 minutes 12 hours
99.85% 1 – 2 hours 24 hours
99.70% 2 – 4 hours 48 hours
99.50% 4 – 7 hours 120 hours
99.00% 7+ hours 240 hours

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