Referred hereinafter as 'GrandCDN', 'GrandCDN', 'grandcdn.com', 'our', 'we' and 'us'; is a content delivery network service provider. All customers using our service are subject to the terms and conditions described in this document as well as the Acceptable Use Policy described here. We reserve the right to make alterations to these documents whenever required. It is the client's sole responsibility to check for updates on a regular basis.
GrandCDN is comitted to complete transparency in how we handle your data. We have prepared a complete a detailed, but easy to understand privacy and data policy. By using our service, you agree that you have read and accepted the terms outlined in the policy.
In order to provide users with high quality service, unused account balance will expire after 12 months. Expired payments are not refundable and will be removed from your account. The existing balance can be extended by making an additional payment before the expiration date, in which case both the old and new balance will be extended for another 12 months.
You agree that GrandCDN might, under certain circumstances and without prior notice terminate your account and restrict access to our service. Causes for this include but are not limited to: violations of the Terms of Service and Acceptable Use Policy, requests by law enforcement or other government agencies and/or having provided false information as part of your account. All terminations will be made in GrandCDN's sole discretion and we will not be liable for any disruption or damage to you or your service that such a termination might cause. Once your account has been terminated we reserve the right to delete all the data associated with it without the option to restore it.
GrandCDN's service costs and pricing may be changed from time to time at GrandCDN's sole discretion. All the payments are paid in advance and not refundable. All the prices stated by us are subject to change and may be changed from time to time at GrandCDN's sole discretion.
In order for us to distribute your content on our network, it is necessary for our servers to make and store copies of your files. By using our service you acknowledge that these copies are being made and give us permission to maintain them and distribute them to users on the internet. This does not give us any ownership of your content, you still retain all ownership and any intellectual property rights.
GrandCDN will use all possible efforts to keep your service running 24 hours a day, 7 days a week as long as you abide by our Terms Of Service. We are aiming for at least a 99.995% monthly uptime for our content delivery service, however sometimes for a number of reasons, it may be unavailable to you. You recognize and acknowledge that occasional unavailability of the services will occur. We make no warranty or assurance that the service will be running uninterrupted. We do not guarantee to provide support outside of normal business hours unless specifically stated by us.
To the extent allowed by applicable law, in any event shall GrandCDN, its affiliates, directors or employees be liable for any damages whatsoever, including without limitation, any loss of profits, loss of business, loss of use or data, interruption of business, or for direct, indirect, special, incidental or consequential damages of any kind.
To the extent allowed by applicable law, in no event shall GrandCDN or its affiliates, directors or employees be liable for the following:
We respect artist and content owner rights and are not a platform for distributing copyrighted content. You must do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we have adopted a policy to terminate the accounts of customers found to be repeatedly violation of copyright without the right to a refund.
For your complaint to be valid under the DMCA, you must provide the following information in writing:
The above information must be submitted to the following DMCA Agent: